Frequently Asked Questions

Everything you need to know about your SHRUS experience.

What is the typical shipping duration for SHRUS orders?

Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international shipping, depending on your location.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free, while returns for refund may incur a small restocking fee.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart as our fits may vary by collection.

Are SHRUS products ethically manufactured?

Yes, we prioritize sustainable sourcing and partner only with factories that adhere to fair labor practices and safe working environments.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.